At Comtec-Services we realise that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy. By visiting comtec-services.co.uk, you are accepting and consenting to the practices described in this Privacy Policy.
We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practises, and so you should review this page periodically. When we change the policy in a material manner we will let you know and we will refresh the last updated date above. Any changes made will never deviate from our overall philosophy of maintaining your privacy.
This policy was last updated in line with GDPR requirements.
Any personal information provided or to be gathered by comtec-services.co.uk at:
LJM Greenfinch Ltd t/a Comtec-Services
Unit 15 Such Close
Letchworth Garden City
Hertfordshire
SG6 1JF
The information we learn from customers helps us personalise and continually improve your shopping experience at comtec-services.co.uk. We use your personal data for legitimate business purposes to enable us to handle orders, deliver products and services, process payments, communicate with you about orders, update our records and generally maintain your accounts with us. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our Web site and enable third parties to carry out technical, logistical or other functions on our behalf.
Here are the types of information we gather.
We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features.
We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies" and we obtain certain types of information when your Web browser accesses www.comtec-services.co.uk. A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalised experience at comtec-services.co.uk if we cannot recognise you, we want you to be aware that these tools exist.
We may use your personal data to contact you by email, fax, post, SMS, social media and/or telephone to let you know about our content, offers or product ranges which may be of interest to you. We will only use your data in this way where you have provided consent, we have legitimate business reasons for doing so, or where we are otherwise entitled by law to do so. If you would like us to stop providing you with such notifications, please contact us. Please note this might take up to one working day to take effect.
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as storage of items in your Shopping Basket.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.
If you do leave cookies turned on, be sure to log off when you finish using a shared computer.
There are comprehensive details about our cookie policy available here.
Information about our customers is an important part of our business and we are not in the business of selling it to others.
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
We release account and other personal information when we believe release is appropriate to comply with law, to enforce or apply our Terms & Conditions and other agreements or to protect the rights, property or safety of comtec-services.co.uk, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Policy.
With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the UK's Data Protection Act.
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to log off when you finish using a shared computer.
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase.
If you do not want to receive e-mail or other mail from us, please unsubscribe from the Your Account area or by clicking the "Unsubscribe" link located at the end of every marketing email.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.
If you choose to visit comtec-services.co.uk, your visit and any dispute over privacy is subject to this Privacy Policy and our Terms & Conditions, including limitations on damages and application of the laws of England. If you have any concern about privacy at comtec-services.co.uk, please send a thorough description to info@comtec-services.co.uk and we will try to resolve it.
Our business changes constantly and our Privacy Notice and the Terms & Conditions will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Your name, email, and address used for orders and invoices are kept for 6 years. This is for contractual and auditing purposes as stipulated by HM Revenue and Customs.
My Account and marketing information is active until the user unsubscribes.
You are free to change your personal details in the My Account section of your account at any time, if you have set up an account with us.
You can also ask us for a copy of your personal data that we hold. We may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if identity is not established. Please see “Your Individual Rights” below. Generally, we will retain your personal data for a reasonable period, or for as long as the law requires.
Access to your personal data: You can ask us to confirm if we are processing your personal data and you may request a copy of your personal data by contacting us. See Section “How to Contact Us” at the end of this policy.
Right to change or withdraw your consent: Where you have given us consent to make use of your personal data for any of the purposes outlined in this policy, you may withdraw that consent at any time by contacting us using the details located at Section “How to Contact Us” at the end of this policy. If you wish to change your contact preferences or no longer wish to be contacted for marketing purposes, use the Unsubscribe link in the email or get in touch. See Section “How to Contact Us” at the end of this policy.
Right to Rectification: You may ask us to update out of date or inaccurate information we hold about you. To do so, please log on to your [your store name] account and update your information or get in touch using the details at Section “How to Contact Us” at the end of this policy.
Right to Erasure: In certain circumstances you may ask us to erase your Personal Data. If you would like us to erase the personal data we hold about you, please get in touch using the details at Section “How to Contact Us” at the end of this policy
Right to Data Portability: In certain circumstances you may ask us to provide you with the personal data that we hold about you in a structured, commonly used, machine readable form, or ask for us to send such personal data to another data controller.
Right to object: In certain circumstances you may object to our processing of your personal data. Please get in touch using the details at Section “How to Contact Us” at the end of this policy.
Right to restrict processing: You can ask us to restrict the processing of personal data we hold about you in certain circumstances. Please get in touch using the details at Section “How to Contact Us” at the end of this policy.
Make a complaint: You may make a complaint about our data processing activities, please contact us. See Section “How to Contact Us” at the end of this policy.
Getting in touch: To make enquiries and/or to exercise any of your rights in this privacy policy please contact us. See “How to Contact Us” at the end of this policy.
Use of cookies: We may send a small file to your computer when you visit our website. This will enable us to identify your computer, track your behaviour on our website and to identify your particular areas of interest so as to enhance your future visits to this website. We may use cookies to collect and store personal data. We do not automatically log data or collect data you specifically provide to us. You can set your computer browser to reject cookies but this may preclude your use of certain parts of this website. You can do this by changing your browser settings via the Help section of your browser. For more information about the cookies we use, please see our Cookie Policy.
We take security and privacy seriously. We will endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems. We adopt appropriate, industry standard data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction.
If you have any queries relating to this Privacy Policy or our Cookie Policy, and our use of your personal or financial data, please email hugh.simpson@comtec-services.co.uk or write to LJM Greenfinch Ltd t/a Comtec-Services, Unit 15 Such Close, Letchworth Garden City, Hertfordshire, SG6 1JF.
Privacy Policy last updated 12/06/2018
